Frequently Asked Questions   Is there a more technical description of PCBackup and Vigilance?   Can I choose what data is backed up?   How do I know that my backup is working?   Is my data encrypted?   Can I limit the upload bandwidth/speed?   Do I have to use ADSL/Broadband?   How do I download data from my backup site?   Is my data secure?   How do I work out how much remote storage I need?   Can I backup Apple Computers?   Is a dedicated PC required to run Vigilance?   Er, do you have a discussion page on Data Loss?   Do you have any data loss statistics?

Did you know ... “Companies that aren't able to resume operations within 10 days of a disaster are   unlikely to survive” and ... “6% of all PCs will suffer an episode of data loss in any given year”

Note: Comprehensive online technical support is available in the Client Area - free to all customers who subscribe to Vigilance.

Q. Is there a more technical description       of PCBackup and Vigilance?	A. Yes, here.
Q. Can I choose what data is backed up?	A. Yes. Using VGSetup.exe, you specify Directories to be backed up.      You can also exclude Directories and File types.      You can easily exclude certain file types: VIDEO, MUSIC and PICTURE.      Note: many standard temporary files and Directories are automatically ignored.
Q. How do I know that my backup is       working?	A. PCBackup provides a summary report.      Vigilance sends out a Summary Report by EMail every time it is run.      We also monitor your backups, if they have not run for a few days then         we will contact you.      We will regularly prompt you to check for other/new directories/data that should         also be backed up.       Vigilance is a PRO-ACTIVE BACKUP SERVICE.
Q. Is my data encrypted?	A. Not automatically. You can apply encryption, using PCBCrypt.exe, to the data      of individual PCs. Server data may not be encrypted, due to the transmission      protocols we use.
Q. Can I limit the upload       bandwidth/speed?	A. Yes.
Q. Do I have to use ADSL/Broadband?	A. No, any internet connection can be used, even a standard modem,      though this is not generally recommended!      Any ADSL/SDSL/Cable/Leased Line is usually fine.
Q. How do I download data from my       backup site?	A. Just use a web browser or an FTP program.      Detailed information is provided if you sign up to Vigilance.
Q. Is my data secure?	A. Yes. We take this very seriously.
Q. How do I work out how much remote       storage I need?	A. This can sometimes be tricky but ....      You can easily find out the amount required for data and My Documents         directories by using Windows Explorer; use Right-Click, Properties.          [Remember: Vigilance can apply "exclusions", such as Music/Video/etc. files.]      For PC data, this often depends on a user's email habits:         Outlook Users - do a search for all *.PST and .OST files         Outlook Express Users - do a search for all *.DBX files      Our 30 Day Free Trial Period is usually ample time to sort any issues out.
Q. Can I backup Apple or Linux PCs?	A. PCBackup & Vigilance only run on Windows systems, but data used by      Apple PCs can be backed up if suitable network access is available.       Note: we can also provide secure FTP storage for you to use as you require.
Q. Is a dedicated PC required to run       Vigilance?	A. No. Vigilance can run on a Server or any suitable PC.
Q. Do you have a discussion page on       data loss?	A. Yes. Here.
Q. Do you have any data loss statistics?	A. Yes. Here.
(c) Saracen 2007