Note: Comprehensive online technical support is available in the Client Area - available when you subscribe to Vigilance.

Frequently Asked Questions

“Six percent of all PCs will suffer an episode of data loss in any given year”

Is there a more technical description of PCBackup and Vigilance?   Can I choose what data is backed up?   How do I know that my backup is working?   Is my data encypted?   Can I limit the upload bandwidth/speed?   Do I have to use ADSL/Broadband?   How do I download data from my backup site?   Is my data secure?   How do I work out how much remote storage I need?   Can I backup Apple & Linux PCs?   Do you have a discussion page on Data Loss?   Do you have any data loss statistics?

Is there a more technical description  of PCBackup and Vigilance?	Yes, here.
Can I choose what data is backed up?	Yes. Using VGSetup.exe, you specify Directories to be backed up.  You can also exclude Directories and File types.  You can easily exclude certain file types: VIDEO, MUSIC and PICTURE.  Note: many standard temporary files and directories are auto-ignored.
How do I know that my  backup is working?	PCBackup provides a summary report.  Vigilance sends out a Summary Report by EMail every time it is run.  We also monitor your backups.  If they have not run for a few days we will contact you.  We will regularly prompt you to check for other/new directories/data that  should also be backed up.  Vigilance is a PRO-ACTIVE BACKUP SERVICE.
Is my data encrypted?	Not automatically, but YES. You can apply encryption, using PCBCrypt.exe.
Can I limit the upload bandwidth/speed?	Yes.
Do I have to use ADSL/Broadband?	Any internet connection can be used, even a standard modem, though this  is not generally recommended! Any ADSL/SDSL/Cable/Leased Line is fine.
How do I download data from my backup site?	Just use a web browser or an FTP program.  Detailed information is provided if you sign up to Vigilance.
Is my data secure?	Yes. We take this very seriously.
How do I work out how much  remote storage I need?	This can sometimes be tricky....  You can easily find out the amount required for data and My Documents  directories in Windows Explorer, use Right-Click, Properties.  Remember: you can apply "exclusions", such as Music/Video/etc. files.  For PC data, this usually depends on a user's email habits:     Outlook Users - do a search for all *.PST and .OST files     Outlook Express Users - do a search for all *.DBX files  Note: our 30 Day Free Trial Period usually sorts all this out anyway.
Can I backup Apple and Linux PCs?	PCBackup & Vigilance only run on Windows systems, but data used by  Apple and Linux PCs can be backed up if a PC is suitably network connected  to them.  Note 1: Latest Intel-based Aplles may be able to run Vigilance.  Note 2: we can provide secure FTP storage for you to use instead. This  does not provide the advanced features of Vigilance, but does give you  a safe & secure offsite backup.
Do you have a discussion page  on data loss?	Yes. Here.
Do you have any data loss statistics?	Yes. Here.
(c) Saracen 2007